Enrolment Services Advisors (ESA) are here to provide personalized support throughout your time at UBC. If you have questions about the registration process or your student account, contact your Enrolment Services Advisor. ESAs are available to help all UBC students.
All undergraduate students in a degree program at UBC's Vancouver campus have their own dedicated Enrolment Services Advisor. Your ESA can help you over the phone, by email, or you can make an appointment to meet with your ESA in person at a time that's convenient for you.
Your ESA will be your go-to person for help with anything from your tuition payment to your application to graduate:
- Tuition and fee collection and inquiries
- Financial assistance and planning
- Registration help
- Support for U-Pass, your medical/dental plan and opting out
- Requests for transcripts, etc.
- Referrals to the right student services and resources across campus
Find your ESA's contact information on the Student Service Centre (SSC) under Personal Info > UBC Contacts.